Apex, NC | Research Triangle (Raleigh, Cary, Durham, Morrisville)
Software Quality KPI Checklist
Use this printable checklist to align engineering, QA, and product leaders on what to measure—and how to improve continuous improvement programs across Raleigh, Cary, Durham, Apex, and Morrisville teams.
Delivery & flow
- Lead time (idea → production)
- Deployment frequency
- Change failure rate
- Mean time to restore (MTTR)
- Cycle time per work item type
- WIP limits respected (% of time)
Defects & stability
- Escaped defects per release
- Defect density (per story point or LOC band)
- Severity-weighted backlog trend
- Regression rate after fixes
- Flaky automated test rate
- Production incidents / SEV-1 count
Quality engineering & test effectiveness
- Requirements/test coverage traceability (%)
- Automation coverage (critical paths)
- Time spent on manual regression vs feature work
- Environment stability / provisioning lead time
- AI-assisted test creation / triage pilot metrics
- Code review turnaround time
Customer & business impact
- NPS or CSAT (product & support)
- Customer-reported issues vs internal findings
- Support ticket volume trend
- SLA attainment
- Churn / renewal drivers tied to quality themes
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